Frequently Asked Questions

Prime8KHub is a premium IPTV streaming service offering access to over 60,000 live TV channels and 160,000+ movies and series (VOD) from countries around the world — all in resolutions up to 4K and 8K Ultra HD.

Our service provides an IPTV subscription platform. Usage of IPTV services may vary by country and jurisdiction. We recommend consulting local regulations in your region before subscribing. Our infrastructure operates under private reseller agreements with content delivery networks.

After selecting your pricing plan and completing your order, you will receive an automated message within 5 to 15 minutes containing your unique M3U playlist link or Xtream Codes login credentials, along with simple setup instructions for your chosen device.

We offer over 60,000 live channels covering sports, news, entertainment, kids, documentaries, and regional content from 150+ countries. On the VOD side, we have 160,000+ movies and TV series including the latest blockbusters and exclusive originals.

We support SD, HD, FHD (1080p), 4K UHD, and select 8K streams. Quality automatically adapts to your internet connection speed using our Anti-Freeze 10.0 technology to guarantee buffer-free viewing even during peak hours.

Yes! We offer a free 24-hour test line so you can verify the service quality, channel availability, and compatibility with your devices before purchasing. Contact us via WhatsApp or email to request your free trial.

For standard HD streaming, a minimum of 15 Mbps is recommended. For seamless UHD 4K/8K streaming, we suggest a stable connection of 25 Mbps or higher, preferably over Ethernet cable or 5GHz Wi-Fi for best stability.

You can use a wide range of apps: IPTV Smarters Pro, TiviMate, IBO Player, IBO Player Pro, 8K Player, VLC, GSE Smart IPTV, and many more. Check our Setup Guide for step-by-step instructions per device and app.

On Firestick: install the Downloader app from the Amazon App Store, then enter the download code for your preferred player (e.g. TiviMate: 272483, IPTV Smarters Pro: 6468112). Open the app, enter your M3U URL or Xtream Codes credentials. Full instructions are on our Setup Guide page.

Yes. Smart TVs (Samsung, LG, Sony) are supported via apps like Smart IPTV, Smart4IPTV, or IBO Player Pro using MAC address activation. No external device needed. See our Smart TV setup guide for detailed steps.

Buffering is usually caused by a slow internet connection or a congested Wi-Fi network. Try the following: (1) Connect your device via Ethernet cable. (2) Switch your router to 5GHz Wi-Fi. (3) Close other apps consuming bandwidth. (4) If the issue persists, contact our support team so we can check your connection from our server side.

Yes! We provide 24/7 professional technical support via WhatsApp and email. If you face any issues during the initial setup on your Smart TV, Firestick, Android, iOS, or PC — our team will guide you step-by-step until everything works perfectly.

We offer four flexible plans: 1 Month (starting at $15.00), 3 Months (starting at $29.99), 6 Months (starting at $39.99), and 12 Months (starting at $59.99). Each plan scales with the number of devices you want to connect simultaneously. Visit our Pricing page for full details.

Absolutely not. There are no setup fees, contract lock-ins, or automatic renewals. All plans are paid upfront at a flat rate with zero surprises. You can choose to renew when your subscription ends — we will never charge you automatically.

Yes. You can select the number of simultaneous connections (1 to 4 devices) when choosing your plan. Each additional device adds a small fee to the base price. You can mix different device types — Smart TV, phone, laptop — on the same subscription.

We accept multiple payment methods including credit/debit cards, PayPal, cryptocurrency (Bitcoin, USDT), and bank transfer. Contact our support team through WhatsApp or the contact form to complete your order and select your preferred payment method.

We offer a 24-hour free trial before purchase so you can verify service quality. Due to the digital nature of the service, refunds after activation are generally not available. However, if you experience consistent technical issues that our team cannot resolve, we will work with you to find a fair solution.

Our service works on virtually all devices: Smart TVs (Samsung, LG, Sony), Amazon Firestick / Fire TV, Android TV boxes, Android & iOS smartphones/tablets, Windows & Mac PCs, MAG boxes, Apple TV, Roku, and Enigma2 receivers.

Yes. On iOS devices (iPhone & iPad), we support IPTV Smarters Pro, IBO Player Pro, and IBO Player. All are available on the Apple App Store. Simply enter your Xtream Codes credentials or M3U URL after installing.

Yes. For Windows, you can use 8K Player (Windows 10 & 11 versions available), IBO Player, or IBO Player Pro. For Mac, we support 8K Player macOS and IBO Player Mac. Download links and setup instructions are on our Setup Guide page.

Yes. Your M3U playlist URL and Xtream Codes credentials work on any compatible device. You can switch between devices freely. If you need to update your MAC address for Smart TV or set-top box access, contact our support team and we'll update it for you.

Our reseller program lets you buy IPTV subscriptions in bulk (as "credits") at wholesale prices and sell them to your own customers at a markup you control. You get your own reseller panel to manage all your clients, create subscriptions, and track usage.

Credits are the currency inside your reseller panel. Each subscription you create costs credits based on duration: 1 credit = 1 month, 2 credits = 3 months, 4 credits = 6 months, 10 credits = 12 months. You buy credits in bulk from us (120, 240, or 360 credit packages) and then create lines for your clients.

No — your purchased credits never expire. You can use them at your own pace, whether you sell quickly or slowly. This gives you complete flexibility to build your business without pressure.

Absolutely. You have 100% freedom to set whatever prices you want for your clients. Your profit is the difference between what you charge and what you paid us for the credits. Many resellers achieve 3× to 5× profit margins on their sales.

Visit our Reseller page and select a credit package. After payment, you'll receive access to your reseller panel within minutes. Our team will provide full panel training and ongoing partner support to help you grow your business.